Have a question? Great. We are here to help you 6 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Email us: sparkandlily@gmail.com

What are our pieces made of?
All Spark&Lily pieces are made from the highest quality cotton or polyester waxed cord.
How do I maintain my piece?
Whilst there’s nothing too special you need to do to keep your natural spirit carrier crystal healing jewelry beautiful you may like to consider the following:
1- We advise not to wear your gemstone/crystal amulet when sleeping as some of the more delicate elements may break. If you want to benefit from the Crystal energy also while sleeping place the amulet next to your bed/pillow as this way your aura’s are still in contact.
2- The micro macramé cord is UV safe so you can happily wear your gemstone/Crystal macramé Jewelry in sunlight. However do note That some crystals such as Amethyst are sensitive to sunlight and can fade, so just be aware if you live in a sunny environment.
3- Take care when leaning down or over something so that your gemstone/crystal jewelry does not hit or slam against something hard, as the crystal may chip.
Do I have warranty?
All jewelry products are covered by 6 months warranty covering manufacturing defects after the buyer received the product. Stretching the jewelry is not considered a manufacturing defect. General wear and tear misuse and tarnishing are not covered under the warranty.
International Customs & Duties:
Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and or duties. 

Spark&Lily is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees.